dreamland this is incense

Shipping Options:

Shipping:
- We want to keep shipping costs down for you as much as possible so we offer a flat rate of $15.00 for all orders under $150. Spend over $150 and shipping is on us!

Selected artworks, furniture, lamps and rugs are excluded from this FREE shipping. We work really hard to get the best shipping quotes for you, and you’ll be super surprised at how affordable it is! Please feel free to get in touch for a shipping quote!

In-Store Pick-Up:
- You will receive a notification when your order is ready for collection. We kindly request that you pick up your order within 2 business days.

Please be aware that orders destined for remote areas may incur additional postage costs.*

Dispatch Time:
- Please allow 1-2 business days for your order to be dispatched.

Large Furniture Orders:
Local Pickup from Home By De Vere Design Co will be the only option for large furniture items.

Shop Pick-Up:
- We will inform you when your order is prepared for collection at our shop. If you intend to collect an item in-store, please reach out to us directly, and we will ensure your order is properly arranged for your convenience.

Additional Notes on Damages:
Once your order leaves our Shop, it becomes the responsibility of the removals team to deliver it without damages. Please inspect your order upon delivery for any damages. Any damages should be reported directly to the removals company, and you will be responsible for pursuing a claim.

In-Store Returns:
- For in-store returns and exchanges, you must return the item within 7 days of purchase, accompanied by proof of purchase.

Online Returns for Credit Note or Item Exchange:
- If you prefer to exchange a product online for a credit note or another item, please initiate the process within 7 days by reaching out to our Customer Care Team via email at info@homebydeveredesignco.com.au.
- Please be aware that return shipping expenses will be incurred by the buyer.

Sale Items:
- Sale items are considered final sale, and we do not provide refunds or exchanges for these items.

Exchanges:
- Custom orders are not eligible for exchanges or refunds.
- Artworks also fall under our no-exchange or refund policy.

Returns for Standard Purchases (Excluding Furniture):
- We allow 7 days for returns on standard purchases, excluding furniture items.
- You must notify us and return the item within 7 days of receiving your order.
- All items must be in pristine condition, including any attached tags or special wrapping.
- Please note that you are responsible for covering the shipping costs when returning the item to our warehouse.

Return Conditions:
- We will gladly offer an exchange or credit note for your item under these conditions:
- The item must remain in its original condition and packaging with tags attached.
- The item must not be damaged, used, altered, or washed.
- Prior contact with us is required before returning the item.
- Sale items can only be returned if they are deemed faulty.
- Earrings and jewelry cannot be returned for hygiene reasons.
- Refunds are exclusively available for damaged and faulty items.
- Kindly note that for all pre-order furniture items, we do not entertain refunds, returns, or exchanges for change of mind.

Afterpay Returns and Refunds:
- Orders paid via Afterpay do not qualify for refunds.

Pre-Orders:
- Once a pre-order is placed, we are unable to process refunds as each item is customized to order.

Credit Notes:
- Approved returns will result in the issuance of an online code as a credit note. This online code will be sent to you via email and is valid for three years.

Damaged Goods:
- In the event of damage during transit with the courier, please contact us with an image within 48 hours. We will either send you a replacement or provide a credit for your item.
- If you suspect that your item is faulty, please reach out to us within 48 hours of receiving the damaged goods.